Intro

Technology enthusiast and advocate. IS/IT Graduate at Nestlé. University of Sunderland graduate. Web designer and developer. Google Top Contributor for Android Auto, Google Allo, Google Chrome, Google Chromecast, Google Drive, Google Hangouts, Google Home, Google Nexus, Google Pixel, Google Play and Google Search and Assistant.

Projects

Name Description Link
Google Feedback A website to show users how to send feedback about Google products, via the web, Android or iOS. Launch
University Links A dashboard of links to useful university services for the University of Sunderland. Launch

Contact

Resume

Experience

Nestlé

IS/IT Graduate  |  September 2016 - Present
The IS/IT Graduate scheme involves role rotation in teams within the IS/IT department.

Customer Care (March 2017 - Present)
  • Responsible for supporting the availability and continuity of GLOBE services, for all Nestlé UK&I factory and office locations, including change management, major incident management, project management and service provision.
  • Responsible for out of hours support for business and IT critical issues, escalating critical issues to the manager on duty.
Technology Solutions (September 2016 – February 2017)
  • Took ownership of and responded to requests and incidents for client, collaboration and network services for all Nestlé UK&I factory and office locations.
  • Managed a project to order, configure and deploy several network switches at 13 locations to be used for emergency and disaster recovery purposes.
  • Responsible for out of hours support for business and IT critical issues, escalating critical issues to the manager on duty.
  • Technical configuration, maintenance and upgrade of network infrastructure, such as switches, routers, wireless controllers and associated software services.
  • Remotely managed client and network devices correcting problems including, but not limited to, misconfiguration and device failure whilst adhering to change control processes.
  • Developed and documented appropriate troubleshooting techniques and guides for new and existing platforms and provided standard operating procedures by working with senior colleagues.

Nestlé

Infrastructure Support Analyst  |  June 2014 - August 2015

  • Took ownership of and responded to requests and incidents for networks, server and telephony services for all Nestlé UK&I factory and office locations.
  • Technical configuration, maintenance and upgrade of network infrastructure, such as switches, routers, wireless controllers, handheld scanners, servers and associated software services.
  • Remotely managed client and network devices correcting problems including, but not limited to, misconfiguration and device failure whilst adhering to change control processes.
  • Developed and documented appropriate troubleshooting techniques and guides for new and existing platforms and provided standard operating procedures by working with senior colleagues.
  • Acted as an ambassador for Microsoft Lync (Skype for Business), training users on new collaboration tools and troubleshooting specific migration and usability issues.
  • Responsible for disseminating new knowledge or feedback regarding product/service related issues to other colleagues and end users.

Google

Top Contributor  |  December 2011 - Present

  • Responding to, troubleshooting and resolving customer issues with a multitude of Google products via a variety of Google support channels.
  • Escalating critical issues, bugs and service disruption alerts to Google community and product teams.
  • Mentoring other community members and Top Contributors, carrying out knowledge transfers, as well as providing tone and answer quality advice.
  • Testing, evaluating and providing feedback on new features, devices and products.

Education

University of Sunderland

BSc in Network Computing  |  2012 - 2016

  • Graduated with highest classification, First Class Honours
  • Received the SIEM Prize for academic excellence in achieving the highest overall mark in Network Computing
  • Dissertation titled "Automating a Group Project Self-Peer Assessment Process", 2016

Honors & Awards

  • Commercial achievement award by Sage UK – development of an outstanding system involving invoice management (2014)
  • Travel grants by Google:
    • Global Google Top Contributor Summit in Mountain View, CA (2013, 2015)
    • European Google Top Contributor Summit in Dublin, IE (2015)
    • Local Google Top Contributor Summit in London, UK (2014, 2016)

Skills

  • Operating Systems: Windows 10, 8, 7, Vista, XP; Ubuntu, Kali Linux
  • IDE’s: Visual Studio
  • Database Management: MySQL Workbench, SQL Studio 2008 R2
  • Languages: ActionScript, ASP.NET, C#, Cisco IOS, CSS3, HTML5, PHP, SQL, VBA
  • Applications: Cisco VIRL, HP Asset Manager, VMWare