Intro

Technology enthusiast and advocate. IS/IT Graduate at Nestlé. University of Sunderland graduate. Web designer and developer. Google Top Contributor for Allo, Android Auto, Android Wear, Chrome, Chromecast, Drive, Hangouts, Home, Nexus, Pixel, Play, Search & Assistant, Wifi.

Projects

Name Description Link
Google Feedback A website to show users how to send feedback about Google products, via the web, Android or iOS. Launch
University Links A dashboard of links to useful university services for the University of Sunderland. Launch

Contact

Resume

Experience

Nestlé

IS/IT Graduate  |  September 2016 - Present

Nestlé

Infrastructure Support Analyst  |  June 2014 - August 2015

  • Took ownership of and responded to requests and incidents for networks, server and telephony services for all Nestlé UK&I factory and office locations.
  • Technical configuration, maintenance and upgrade of network infrastructure, such as switches, routers, wireless controllers, handheld scanners, servers and associated software services.
  • Remotely managed client and network devices correcting problems including, but not limited to, misconfiguration and device failure whilst adhering to change control processes.
  • Developed and documented appropriate troubleshooting techniques and guides for new and existing platforms and provided standard operating procedures by working with senior colleagues.
  • Acted as an ambassador for Microsoft Lync (Skype for Business), training users on new collaboration tools and troubleshooting specific migration and usability issues.
  • Responsible for disseminating new knowledge or feedback regarding product/service related issues to other colleagues and end users.

Google

Top Contributor  |  December 2011 - Present

  • Responding to, troubleshooting and resolving customer issues with a multitude of Google products via a variety of Google support channels.
  • Escalating critical issues, bugs and service disruption alerts to Google community and product teams.
  • Mentoring other community members and Top Contributors, carrying out knowledge transfers, as well as providing tone and answer quality advice.
  • Testing, evaluating and providing feedback on new features, devices and products.

Education

University of Sunderland

BSc in Network Computing  |  2012 - 2016

  • Graduated with highest classification, First Class Honours
  • Received the SIEM Prize for academic excellence in achieving the highest overall mark in Network Computing
  • Dissertation titled "Automating a Group Project Self-Peer Assessment Process", 2016

Honors & Awards

  • Commercial achievement award by Sage UK – development of an outstanding system involving invoice management (2014)
  • Travel grants by Google:
    • Global Google Top Contributor Summit in Mountain View, CA (2013, 2015)
    • European Google Top Contributor Summit in Dublin, IE (2015)
    • Local Google Top Contributor Summit in London, UK (2014, 2016)

Skills

  • Operating Systems: Windows 10, 8, 7, Vista, XP; Ubuntu, Kali Linux
  • IDE’s: Visual Studio
  • Database Management: MySQL Workbench, SQL Studio 2008 R2
  • Languages: ActionScript, ASP.NET, C#, Cisco IOS, CSS3, HTML5, PHP, SQL, VBA
  • Applications: Cisco VIRL, HP Asset Manager, VMWare