David King

Experience

Nestlé

• Responsible for guiding and promoting optimal use of technology to support the cost effective delivery of business requirements.
• Manage complex technical incidents and changes where needed through the ITSM, change management, and problem management frameworks.
• Integration lead for Internet of Things and Operational Technology solutions, enabling the business to improve efficiency, productivity, and unlock new business opportunities.
• Collaborate with a diverse and extensive set of internal and external stakeholders, suppliers, and service partners, to influence product roadmaps and execute improvement plans.
• Responsible for on call and manager on duty business critical incident response, on a rostered basis, ensuring the provision of a 24/7 service as agreed in published service level agreements.

Nestlé

• Responsible for the implementation, integration, administration and support of connectivity, voice, and conferencing technologies for all Nestlé UK and Ireland factory and office locations.
• Network lead for Cisco DNA Center, enabling the business to benefit from sophisticated network analytics, assurance, automation, and device provisioning.
• Integration lead for Internet of Things and Operational Technology solutions, enabling the business to improve efficiency, productivity, and unlock new business opportunities.
• Responsible for initiating and monitoring actions to investigate incident patterns and trends. Adept at determining the appropriate resolution, as well as preventative measures, whilst adhering to change management procedures.
• Responsible for on call business critical incident response, on a rostered basis, ensuring the provision of a 24/7 service as agreed in published service level agreements.
• Responsible for the management and forecasting of capital expenditure required by the business to acquire, maintain, and upgrade IT assets.

Nestlé

• Operational management of the UK and Ireland Connectivity, Voice & Conferencing team, managing technical support requests, incidents, changes, and compliance for multi-vendor enterprise-grade infrastructure.
• Mentor and coach the team to ensure the successful completion of their training and development goals.
• Manage complex technical incidents and changes where needed through the ITSM, change management, and problem management frameworks.
• Collaborate with a diverse and extensive set of internal and external stakeholders, suppliers, and service partners, to influence product roadmaps and execute improvement plans.
• Manage and forecast capital expenditure required by the business to acquire, maintain, and upgrade IT assets.

Nestlé

• Responsible for the implementation, integration, administration and support of client, network, mobile and collaboration technologies for all Nestlé UK and Ireland factory and office locations.
• Market integration lead for Internet of Things solutions, enabling the business to improve efficiency, productivity and unlock new business opportunities.
• Market engagement lead for Microsoft 365 services, empowering and enabling colleagues across the business to work more effectively and efficiently.
• Responsible for initiating and monitoring actions to investigate incident patterns and trends. Adept at determining the appropriate resolution, as well as preventative measures, whilst adhering to change management procedures.
• Responsible for on call business critical incident response, on a rostered basis, ensuring the provision of a 24/7 service as agreed in published service level agreements.
• Responsible for the management and forecasting of capital expenditure required by the business to acquire, maintain, and upgrade IT assets.

Nestlé

• Customer Care: Operational/major issue management, communication management, change management and knowledge management.
• Digital: Work request and project management, system, service and data record auditing for company websites.
• Technology Solutions: Client, network, printer and telephony configuration, maintenance and issue resolution.

Nestlé

• Took ownership of and responded to requests and incidents for networks, server and telephony services for all Nestlé UK&I factory and office locations.
• Technical configuration, maintenance and upgrade of network infrastructure, such as switches, routers, wireless controllers, handheld scanners, servers and associated software services.
• Remotely managed client and network devices correcting problems including, but not limited to, misconfiguration and device failure whilst adhering to change control processes.
• Developed and documented appropriate troubleshooting techniques and guides for new and existing platforms and provided standard operating procedures by working with senior colleagues.
• Acted as an ambassador for Microsoft Lync (Skype for Business), training users on new collaboration tools and troubleshooting specific migration and usability issues.
• Responsible for disseminating new knowledge or feedback regarding product/service related issues to other colleagues and end users.

Google

• Responding to, troubleshooting and resolving customer issues with a multitude of Google products via a variety of Google support channels.
• Escalating critical issues, bugs and service disruption alerts to Google community and product teams.
• Mentoring other community members and Top Contributors, carrying out knowledge transfers, as well as providing tone and answer quality advice.
• Testing, evaluating and providing feedback on new features, devices and products.

Education

University of Sunderland

• Graduated with highest classification, First Class Honours
• Received the SIEM Prize for academic excellence in achieving the highest overall mark in Network Computing
• Dissertation titled "Automating a Group Project Self-Peer Assessment Process", 2016

Honors & Awards

• Commercial achievement award by Sage UK – development of an outstanding system involving invoice management (2014)
• Travel grants by Google:
  • Global Google Top Contributor Summit in Mountain View, CA (2013, 2015)
  • European Google Top Contributor Summit in Dublin, IE (2015)
  • Local Google Top Contributor Summit in London, UK (2014, 2016)
  • Regional Google Top Contributor Summit in Dublin, IE (2017)
  • Global Google Product Expert Summit in Mountain View, CA (2018)
  • Regional Google Product Expert Summit in Berlin, DE (2019)

Skills

• Operating Systems: Windows 11, 10, 8, 7, Vista, XP; Ubuntu, Kali Linux
• IDE’s: Visual Studio, Visual Studio Code
• Database Management: MySQL Workbench, SQL Studio
• Languages: ActionScript, ASP.NET, C#, Cisco IOS, CSS3, HTML5, PHP, SQL, VBA
• Desktop apps: Cisco VIRL, Cisco Packet Tracer, VMWare
• Cloud apps: Microsoft 365 Suite (incl. Forms, Power BI, Power Automate & PowerApps), ServiceNow